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Staff and their Pets 

Elly Pittaway BVSc MRCVS – Veterinary Surgeon and Company DirectorElly Pittaway BVSc MRCVS Veterinary Surgeon and Company Director

I grew-up just a stone’s-throw away from Roy Hands’ first practice, and showed an affinity with animals from an early age. By the time I was 8 years old, I had already brought home the ageing school hamster, a lonely goldfish left at the fair, a stray cat, and a horde of stick insects a friend had become bored of! My destiny to be a vet was clear, and gerbils, chinchillas, more cats and dogs soon followed. I trained at Liverpool Vet School, and on graduation went to work for the charity PDSA, before joining Roger Hands at Broad Lane in 2001.

My long-suffering boyfriend Jerome, was soon joined by rescue-Labrador Max, rescue-cat Freddie (Krueger), and later Lab-cross Sally (found abandoned in a bush in the snow). Our hairy-children currently comprise reject Guide Dogs Stumpy (who has short legs) and Lenny (very long legs), and Edward the cat. In 2008, my passion for my work led me to take the reins from Roy’s son, Roger Hands, who has now also retired. Unlike many local vets, which have sold to large Corporate chains, the practice remains family-run and independent, our aim being to treat all the pets we see as one of the family.


Kerry Williams BVMS MRCVS Veterinary Surgeon and Clinical CoachKerry Williams BVMS MRCVS– Veterinary Surgeon and Clinical Coach

I joined Broad Lane vets in 2001, after qualifying as a vet in 1999. I have wanted to be a vet ever since I was 10 - and I still love the variety the job brings - there's definitely no such thing as a dull day in this job! My particular interest is surgery, particularly orthopaedics. 

I now share my time between working at Broad Lane and teaching the next generation of vets at Nottingham University.  

When I'm not at work, I enjoy relaxing with my 2 naughty cats at home and getting out on my bike in the fresh air. 


Alison White BVSc MRCVS  Veterinary SurgeonAlison White BVSc MRCVS – Veterinary Surgeon

I graduated from Liverpool University in 2008 and spent four small years in a small mixed practice in Leicestershire before settling back into my home town of Coventry at Broad Lane Vets. I really enjoy the challenges of small animal practice and take a special interest in medicine cases.

I have a Springer Spaniel called Howie and a cat called Calico. Thankfully they both adapted well to the addition of my son Zachary. Outside of work, I love finding new outdoor spaces to enjoy with the family.


Alison McInnes BVSc MRCVS - Veterinary SurgeonAlison McInnes BVSc MRCVS - Veterinary Surgeon

I wanted to become a vet from about age 11, after a couple of family holidays, staying on farms.

Broad Lane Vets has been a happy place to work – I joined over 15 years ago, and it feels like one big family. I now work part-time.

I have cats, rabbits and guinea pigs (but sadly no dog unless pet-sitting). 
At home I enjoy partaking in various craft activities, with my daughter, and looking after my lovely garden.


Katie Howell BVSc MRCVS  Veterinary SurgeonKatie Howell BVSc MRCVS – Veterinary Surgeon

From a very young age my ambition was to become a veterinary surgeon. Since graduating from the University of Liverpool in 2012, I have worked in a busy mixed practice in Worcestershire and have now been a part of the Broad Lane team for 4 years. I love all the challenges of being a vet, and my particular interest lies in Small Animal Surgery.

Outside of work I enjoy travelling, horse riding and walking in the beautiful Warwickshire countryside. I also love cooking, especially baking cakes which friends and colleagues seem to enjoy as well!

Pets – oh yes my goldfish, and a naughty but adorable cocker spaniel dog.

Katie is studying for her RCVS Advanced Practitioner Cardiology Certificate.


Nadine Smith - MVB, PgC, MRCVS Veterinary SurgeonNadine Smith - MVB, PgC, MRCVS – Veterinary Surgeon

I joined the Broad Lane Vets team in 2015, and have become part of the family. 

My particular area of interest is Feline Medicine.

I completed my General Practitioner Certificate in Feline Practice (GPCert FelP) in 2018, and have now completed my Postgraduate Certificate in Feline Veterinary Studies in 2020, leading to RCVS Advanced Practitioner Status.

I am also involved in supporting and training our junior vets.

My spare time is spent travelling the country attending music gigs and festivals. 


Katherine Linney - Veterinary SurgeonKatherine Linney - BVSc, RCVS Cert AVP, GP Cert (EM+S), Dip Veterinary Professional Studies, MRCVS – Veterinary Surgeon

From as long as I can remember animals and wildlife fascinated me. I grew up spending time on my grandparents’ farm around horses and lots of other animals. I’ve never wanted to be anything but a vet; I still wouldn’t want to do anything else.

I have 2 dogs Izzy, an eight year old Hungarian vizsla, and Scruffy, a fourteen year old Heinz 57 – an RSPCA cruelty case from my first job.

Why did I choose to work at Broad Lane Vets? Patient and client care are clearly a priority. Delivering a consistently high level of care is important to me. The practice is progressive,  and rightly proud of its achievements.

Katherine is studying for her RCVS cert AVP(Internal Medicine)


Aidin Walls - MVB, MRCVS  Veterinary SurgeonAidin Walls - MVB, MRCVS – Veterinary Surgeon

There were always animals around when I was growing up; especially a loveable Irish Setter called Scruffy.

I enjoy dog walks with my dog Otto (and occasionally my cat!). I also love playing the piano to relax.

I enjoy all aspects of veterinary but particularly love surgery and love working with the Broad Lane team.


Richard WebbRichard Webb VetMB MRCVS CertAVP  - Veterinary Surgeon and Veterinary Acupuncturist 

I qualified as a Veterinary Surgeon from Bristol University, in 1966.

I have worked at Broad Lane Vets since 1974!

I have always had a keen interest in alternative medicine, and took over acupuncture at the practice in 2005. I am also a member of the Association of British Veterinary Acupuncturists.

Since retiring from clinical practice I have continued to run Tuesday Acupuncture Clinics at our Broad Lane site.

In my spare time I enjoy keeping fit and gardening.


Laura JordanLaura Jordan BVetMed MRCVS - Veterinary Surgeon

My parents tell me I first said I wanted to be a vet when I was 3 or 4 years old. I never really considered doing anything else. Growing up there were always more animals than people in the house.

I qualified from The Royal Veterinary College, London, in 2008. Since qualifying I have worked solely in small animal practice in the Midlands area. My interests within the veterinary profession are varied, and I am always keen to keep learning.

Outside of work I enjoy spending time with my family, and my four legged friends. We have 2 fur-babies; a Bichon Frise called Dexter, and a Border Terrier called Wilson. In the last couple of years I have started to show Wilson, qualifying for Crufts in 2016 and again in 2017.

I chose Broad Lane Vets for their passionate, professional and family orientated approach to veterinary medicine. Patient care is always a priority here.


Hannah Barfield BVMS MRCVS - Veterinary Surgeon Hannah Barfield BVMS MRCVS - Veterinary Surgeon

For as long as I can remember I always wanted to be a vet. With a keen interest in medicine, and an unfailing love of animals, I could not imagine doing anything else.

I have a gorgeously naughty golden retriever called Emmett as well as a cat called Cedric.

And when I’m not at the practice I love the great outdoors; especially winter sports!

After many years of seeing practice during my university studies I could not wait to return to Broad Lane as a fully-fledged Veterinary Surgeon.


Patricia Jervis MRCVS - Veterinary SurgeonPatricia Jervis MRCVS - Veterinary Surgeon

I think I always wanted to be a vet. I would regularly ask my parents to foster pets, and even managed to adopt a few of them. My mother was not however impressed with the number of hamsters I took on! I now have 2 cats; Bia, the chilled old lady, and Pitanga, the naughty Bengal.

I love spending time being with friends and family. And I do love to travel. I chose to work at Broad Lane because of the friendly, family-like environment.


Arianna Savvaki MVDr MRCVS â?? Veterinary SurgeonArianna Savvaki MVDr MRCVS – Veterinary Surgeon

I have always been intrigued by animals and their biology. From an early age I had pets, so becoming a veterinarian has always been a top priority for me.

I am the owner of 2 guinea pigs, Butters and Shadow.

Most mornings I attend Boot Camp before going to work. I find this is the best way to start the day! In the evenings I will often watch a film or read an entertaining book, although my favourite way to spend my free time is with family.

During my final year in university I completed my placement at Broad Lane Vets. This gave me the opportunity to meet the staff and work with them. The busy yet supportive and friendly environment was what drew me to apply for a job here.


Ashley Bradford  Veterinary SurgeonAshley Bradford BVMS MRCVS – Veterinary Surgeon

Becoming a vet allowed me to combine my love of animals with my interest in medicine.

I have a cheeky Golden Retriever, Emmett, and Cedric, his feline partner in crime.

In my spare time I love to read, travel and eat good food.

Broad Lane is such a friendly team, who share my passion for providing a high standard of veterinary care.


Samantha Kent BVSc PgC(SADI) MRCVS – Veterinary Surgeon

I always wanted to work with animals and people (yes every pet has an owner). After a motivating work experience placement I knew it was the path I wished to follow.

We have two rescue additions to our family – a crossbreed called Bracken and a cat, Herbie.

My time is mostly taken up being a mummy these days. However in my spare time I do enjoy playing tennis, photography and visiting the theatre.

Broad Lane has a reputation for being a lovely place to work. I wanted to work in a practice that is progressive, with excellent clinical care and a great team of staff. I have found all that here at Broad Lane, and am excited to have joined the BL family.


Laura Blackburn BVetMed MRCVSLaura Blackburn BVetMed MRCVS – Veterinary Surgeon

I have wanted to be a vet for as long as I can remember. I have always grown up around animals and always wanted a career working with them. Our pets are part of our families and being able to work with clients and their animals is such a privilege.

I graduated in 2016 from the Royal Veterinary College and have worked in a small animal practice since graduating. After finding my feet, and gaining experience, I really enjoy working at Broad Lane; an independent practice with a fantastic reputation and a friendly, experienced team.

After moving to a flat where animals are not allowed (boo!) I love going back home and walking our two family whippets, and spend most of my free time riding my horse Saracen.

A new hobby I have also found is aerial arts; nothing like hanging upside down after a busy day a work.


Rosie GodfreyRosie Godfrey BVetMed MRCVS – Veterinary Surgeon

Since I was young I wanted to work with animals. Originally I wanted to be a farmer and this changed into wanting to be a vet once at secondary school.

At the moment we have an elderly Cocker Spaniel called Flossie and a Bex-Turtle called Albert, who was rescued over 20 years ago.

I like making pottery; visiting art galleries and museums; visiting the theatre and cinema. I also like walking and getting out into the countryside.

Broad Lane is made up of a brilliant team of people and working with them is very enjoyable. The patients and owners are always put first and it is great to work somewhere this is always the ethos.


Chloe WillemsenChloe Willemsen BVSc MRCVS – Veterinary Surgeon

Growing up in a medical family, I knew from an early age I wanted a career helping other people. Veterinary allows me to do this and combine my love of small furries!

I had the privilege of living with a gorgeous springer spaniel Meg during my last few years at university, and since starting at Broad Lane I have acquired two very special guinea pigs, Hazel and Skitty.

Outside of work I enjoy keeping fit, spending time with family and friends, and being part of my church in Hillfields.

During my final year of studying, I spent a few weeks of placement at Broad Lane. I chose to work here because I was blown away by how friendly everyone was and how dedicated each member of the team is to caring for each patient.


Lisa Madden RVN PHC Practice ManagerLisa Madden RVN PHC – Practice Manager 

Many years ago (no I’m not telling you how many) I did my Duke of Edinburgh Award service section at Broad Lane. I continued volunteering and have been here ever since! I progressed from a student nurse to a Head Nurse and on to become Practice Manager.

We have a fantastic team at Broad Lane and being a family run business the atmosphere offers a great place to work and develop. We have so many lovely clients, and meeting them with their pets guarantees no day is ever the same.

Outside of work I am busy with my family (human and guinea pig). I love crafting, reading and my greenhouse! As a family we enjoy holidaying in the UK and abroad, and spending time in the great outdoors. We are addicted to American Football; with all 3 children playing competitively for the Coventry Cougars.


Sarah Kelly RVN PHC  Head NurseSarah Kelly RVN PHC – Head Nurse

I began my working life here, at Broad Lane Vets, after leaving school at 16 and still work full time. Like Lisa, I have never worked anywhere else! I began on a YTS scheme (yes a certain generation will remember them!) and progressed to qualify as a registered veterinary nurse. I now work as a head nurse but am still very clinical within the practice. I love meeting you with your pets, particularly during my consulting sessions and at our popular puppy parties.

I have 2 cats ‘Sasha’ and ‘Fergal’ both rescues from the Cats Protection, adopted through strays brought into the surgery.

I love working in such a friendly environment, with great colleagues. I have a rewarding career, doing a job that I still enjoy.

I do enjoy walking in my spare time as well as socialising with family and friends.


Karina Horton RVN PHC Deputy Head NurseKarina Horton RVN PHC – Deputy Head Nurse

I joined Broad Lane Vets straight from school, heading to college to complete my Veterinary Nurse training, and am another member of the team who has been here for many years!

I work part-time now as I have a young family, and along with loving my general nursing I have an interest in stock management.

I love meeting you and your pets during my weekly clinics, and am always on-hand for any help or advice you may need.


Bethany Barnes BSc RVN Veterinary Nurse and Clinical CoachBethany Barnes BSc RVN – Deputy Head Nurse and Clinical Coach

I’ve been working in the vets for many years now and have always had a passion for the profession. I decided veterinary nursing was the career for me, completed my training at Broad Lane Vets, and have been here ever since. I particularly enjoy surgical nursing. My passion for rabbits is developing into my own clinics – do come and see me. With colleagues I have recently gained the practice RWAF Silver status (rabbit friendly vets). I regularly spend time in local schools giving career talks and teaching children about animal welfare.

As with most of our staff over the years I have acquired a number of second-hand pets. Currently I have my unique feline Finley and a garden of chickens.

Outside of work I’m actively involved in my church but also enjoy indoor and outdoor activities such as walking/cycling and reading.


Samantha Godfrey RVN Veterinary NurseSamantha Malone RVN – Deputy Head Nurse and Clinical Coach

From a very young age I have had a passion for animals and after starting school, it became clear that I enjoyed science too! This led me towards a career in veterinary science. I chose the veterinary nursing route, as I love to care and support the animals and the versatile nature of the role attracted me. The opportunities are endless!

I currently do not have any pets, after losing family dog, George the Westie. My husband and I would love to have three dogs in the future, a black Labrador, a Hungarian Vizsla and a German Wire Haired Pointer, plus maybe a few chickens, a pig… perhaps after winning the lottery!

I enjoy helping to look after the “in laws” dog Baxter (Westie cross Jack Russell) who is adorable and has a few trips to Broad Lane himself!

I enjoy cooking and baking (and eating in general), I like to balance this out with running and have participated in the Winter Wolf Run last year which was so much fun!

I also have a keen interest in travelling and have recently visited Sri Lanka where I worked with elephants, which was an incredible experience.

Broad Lane Vets is a lovely place to work, there is a great team spirit and a very much a family atmosphere. This reflects the ethos to treat each patient “as one of the family”. This is particularly important to me as a veterinary nurse, as I take enjoyment of caring for animals individually, respecting their unique characters, temperaments and needs.


Sarah Richards RVN Veterinary NurseSarah Richards RVN – Veterinary Nurse

I have worked at Broad Lane Vets as a Registered Veterinary Nurse since 2000. I am rather camera shy and hides from my adoring public. I particularly enjoy working in the practice laboratory and can often be found assisting with stock control. I have a cheeky dog called Bracket and several Giant Land Snails. In my spare time I love walking in the countryside, and baking and decorating cakes.


Heather Cathorne BSc RVN Veterinary NurseHeather Cathorne BSc RVN– Veterinary Nurse

I became a nurse as loved working with animals from young age. My parents used to say I got on better with animals than humans! After my A levels I decided to do BSc Hons Degree in Veterinary Nursing.

I love working at Broad Lane Vets as all the staff work 100% towards the best care and treatment of your pets. We work great as a team, and always try our hardest for each animal.

I have springer spaniel called Dodger, and two rescue cats Dee-Dee and Digby (who was a stray kitten rescued by staff at Broad Lane).

I now work part-time and spend most of my time away from work with my daughter enjoying days out with my dog. When I have 5 minutes to sit down a good book is always nice!


Justine Rush - RVN Veterinary NurseJustine Middleton RVN – Veterinary Nurse

I always knew I wanted to work with animals but enjoyed studying, particularly science. My mother is a nurse, so I grew up hearing lots about medical and surgical work. Veterinary Nursing was the perfect fit.

In my spare-time I enjoy being creative; scrapbooking, drawing and sewing. I also enjoy salsa dancing.

I have a 6 year old husky, named Kobi, and a 10 year old husky cross, named max, who both love playing with the other dogs and taking long walks.

I like working at Broad Lane Vets as it is a family run business. This allows our focus to be on the greatest levels of individual care for your pets, and a more personal service to you.


Hayley with Rip Dog

Hayley Carroll RVN – Veterinary Nurse

I’ve always wanted to work with animals since a young age so here I am. Since qualifying as a registered veterinary nurse I am enjoying the challenges this brings.

I have two dogs, called Ripley and Shula. In my spare time I enjoy spending time with my pets, dog training and cycling.

I enjoy being able to help animals and owners, and I love working with my colleagues at Broad Lane.


Natasha White FdSc RVN Veterinary NurseNatasha White FdSc RVN– Veterinary Nurse

I qualified as an RVN in 2005. I decided to become a VN due to my love of animals especially dogs and cats. I grew up with Irish setters, and they remain my best friends still today... I currently am owned by 4!

My parents always used Broad Lane Vets with our pets and it left a great impression on me and I was given the opportunity to work there to carry out my veterinary nursing training in 2003. I left in 2008 to work for Guide Dogs but returned in 2011 to work Sundays. Why? Because I love the practice and the staff.


Karen Alcock RVN Veterinary NurseKaren Alcock RVN – Veterinary Nurse

I’d always had a fascination for animals from as far back as I can remember and so the only career path in mind was a veterinary nurse.

You will find me working at the practice most Sundays’, consulting and looking after our in-patients.

I recently qualified as a canine hydro therapist and also trained in photizo led light therapy. On weekdays you can find me working at my own hydrotherapy centre.

The atmosphere at Broad Lane has always been one of the greatest things about the practice, there is a real air of teamwork and the pets always come first.

I have a bit of a menagerie; aviary birds, chickens, pheasants, ducks, a harris hawk, bearded dragons, pond fish and 4 dogs – a rescue Labrador, a German Shepherd Dog, a Husky and a rescue Tamskan Dog. All of which are, of course, a huge commitment and take up all my spare time but they are very rewarding.

Out of work hobbies include falconry, swimming and dry-land mushing or ‘Bike Jor’ with my dogs.


Heather Ferns RVN Veterinary NurseHeather Ferns RVN – Veterinary Nurse

I’ve had an affinity with animals since I was a small girl; the injured animal always came home with me. It just felt natural to become a veterinary nurse.

At home I have a rescue cat ‘Tux’, who had been living as a stray for 3 years. Now he lives on our bed!

I work at Broad Lane part-time, having a young daughter at home who keeps me busy. Any spare time I have involves running, cooking and family days out.

I chose to work at Broad Lane Vets because they showed me they were a supportive and caring team. I love that the management are keen for you to pursue your special interests, and develop them to the benefit of our patients.  


Adele NagraAdele Nagra RVN – Veterinary Nurse  

I joined the team at Broad Lane in June 2017 after a successful trial session and seeing how dedicated and friendly all the members of staff were.

I qualified as a Veterinary Nurse in January 2017 and have also previously worked at an animal rescue. I am currently undertaking the ISFM Certificate in Feline Nursing and have an interest in feline behaviour.

I have a 3 year old deaf white cat called Minnie. Minnie was a stray who was brought into my previous practice to be neutered and was then going to be re-released. Due to her being deaf I knew I had to adopt her, as I felt it wouldn’t have been safe for her to live outside. She settled in quickly and is the most affectionate cat.


Sarah Freeman - Registered Veterinary NurseSarah Freeman RVN – Veterinary Nurse  

I love being around, and working with animals. I find it so rewarding.

I have several pets: a pony named Willow, a cheeky pug called Poppy, Molly a furry feline and lots of tropical fish.

I love the great outdoors. I enjoy spending time with my family, including camping, riding and walking Poppy. Tropical fish is my latest passion.

I work part-time at Broad Lane Vets. Having previously worked for corporate practice I am enjoying settling into this friendly, privately run practice.


Katherin CurranKatharine Curran RVN – Veterinary Nurse

I joined Broad Lane as a student vet nurse ten years after completing my work experience here! I have gone on to complete my training and qualify as a veterinary nurse. I love meeting you and your pets in consultations and have a keen interest in nutrition and canine behaviour.

At home I have three Lhasa Apso’s called Rosie, Grace, and Louis and an Axolotl called Oscar.


Fiona Nicholls RVN SQP -  Veterinary Nurse

I knew from a young age that working with animals was inevitable. Having worked as a Veterinary Care Assistant for almost 6 years I finally found the courage to chase a career in Veterinary Nursing. I love the challenges and variety the role brings, and of course meeting new furry friends and their owners.

I share my home with 2 forever hungry Labradors, Anna and Evie, and 6 cats, 4 of which were hand-reared, named Archie, Ernie, Harvey, Dougie, Macie and Martha.

During my free time I enjoy catching up with friends, walking my dogs and spending time with family.

Having carried out my work experience at Broad Lane Vets many moons ago I remembered the friendly, family atmosphere and l knew it would be somewhere I could feel at home.


Sophie Dobrev BSc (hons) - Veterinary Nurse  Sophie Dobrev BSc (hons) RVN SQP - Veterinary Nurse

I’ve always loved animals, and after studying Zoology at University I decided I wanted to become a Veterinary Nurse. Whilst growing up I rehabilitated wildlife at a local rescue centre, and from here my love of small animals grew.

I’ve a menagerie of pets at home. I have 2 golden retrievers, Loki and Chester, who both join me at work most days and are a couple of many staff dogs that visit the practice daily. I also have 2 chinchillas; Milo and pip, and 3 cats; George, Twiglet, and Charlie.

In my spare time I enjoy horse-riding and scuba diving.

Broad Lane Vets had a lovely family feel. I was recommended to work here by an ex-colleague, who had a great experience with the practice. Broad Lane is a veterinary nurse training practice, with an excellent reputation and high pass rate for students.


Connor Wilkins Veterinary NurseConnor Wilkins RVN - Veterinary Nurse

Having gained ‘my greens’ I am undertaking an emergency care certificate.  I enjoy inpatient care, emergency nursing, and consulting. I spent my childhood around animals, and so the natural progression was to work with them. I enjoy being part of a team, and love the challenges veterinary practice throws at you.

In my spare time I enjoy swimming, watching films and walking.

I have a menagerie of pets at home; a Cavalier King Charles Spaniel called ‘Oscar’, ‘Pippin’, a Bearded Collie Cross, a cat called ‘Lola’ and a bearded Dragon, ‘Spike’.

Broad Lane has made me feel very welcome. They are such a friendly team. Being such a busy practice I have had so many new experiences, and look forward to meeting you and your family.


Charline Slack RVN Veterinary NurseCharline Slack RVN - Veterinary Nurse

I've always wanted to work with animals from a young age. I knew I wanted to be a Veterinary nurse after completing my HND in animal management and was very interested in learning about the health and welfare of animals. I've now qualified as a veterinary nurse and love my job.

I have 3 pets, 2 chinchillas and a rescue cross collie called Jake.

I spend a lot of time at home with my two children and we enjoy going on fun days out, swimming and crafts.

Broad Lane has a great working atmosphere. From the first day I was welcomed into the team, and everyone is caring and passionate to the clients and their pets.


Abigail Burdett RVN - Veterinary NurseAbigail Burdett RVN - Veterinary Nurse

From a young age I had an interest in medicine. I very quickly discovered I loved animals, and working with animals became my dream. Even though my childhood was spent growing up with dogs, since becoming an RVN I’ve discovered I love everything cat-related. So much so I am now the Practice Cat Advocate and have gained my ISFM Certificate in Feline Nursing.

Having recently set up home my parents are looking after my Jack Russell Terrier, Jake. He was brought into my previous practice as a puppy and I took him on. It was love at first sight, and he is now a massive part of our family. My partner and I, within 2 weeks of setting up home, had rescued a kitten. He is very cheeky but we wouldn’t have him any other way.

I regularly head home to spend time with Jake. Myself and my fiancée love hiking and the great outdoors… the bigger the mountain the better. Any other downtime is spent with friends.

I love Broad Lane’s family approach. Being an independent family run practice I feel I am able to grow as a nurse.


Dawn Whitehead RVN - Veterinary NurseDawn Whitehead RVN - Veterinary Nurse

Since an early age I have always had a keen interest in caring for animals. After realising becoming a famous show-jumper was a little unrealistic! I settled with the idea of becoming a Veterinary Nurse and have never looked back!

I currently have 2 cheeky Jack Russells, Sally & Ruby, and enjoy looking after my sister's pony, Izzi. However I hope to find a new pony of my own to love in the not too distant future.

My hobbies involve enjoying the outdoors as much as possible - from walking to spending time at the stables. I also attend the odd gym class.

There is nowhere quite like Broad Lane. After a 'sabbatical' for two years and exploring different ventures, I have realised nowhere lives up to the great care and compassion Broad Lane give. The family vibe is a special gift, that has never faultered over many years, and I thoroughly enjoy being back with the team.


Christine Lowe SQP – Head ReceptionistChristine Lowe Head Receptionist

I have been a receptionist at Broad Lane now for many years. I joined the team after a career as a nurse in the NHS. I have completed an NVQ level 2 in customer care and more recently my SQP training. There is never a dull moment on Broad Lane’s reception. Each day is so different and challenging. I can be found armed with schmackos, my secret weapon in making friends with all your dogs!

As a cat owner I am proud of our Cat Friendly status, and our popular cat only clinics that we hold on a Wednesday at our main surgery in Broad Lane.

I have a menagerie of pets at home with cats, rabbits and a cheeky dachshund called Minxy.


Heidi CliftonHeidi Clifton C-SQP, A-SQP – Deputy Head Receptionist

Hi I’m Heidi and I work at Broad Lane as an Auxillary Nurse and SQP. I have a Bearded Dragon, Merlin, and Archimedes, a Chinese Water Dragon. Merlin enjoys running around the house chasing after the cat, whereas Archimedes prefers to spend his days on the top of my curtains keeping watch. Chris, our receptionist, says I need to get rid of them to get myself a man. My mum doesn’t enjoy having them in the house because of the 100+ locust I have to buy every other week. I couldn’t imagine life without my lizards. I’ve recently gained another slightly larger pet. He’s a horse called Merlin!

I love meeting our wonderful clients, with their pets, and am often found on reception. I have a particular interest in pharmacy and am currently undertaking my avian SQP training.

Heidi has recently achieved her Cat Friendly Receptionist Award.


Terry JardineTerry Jardine - Deputy Head Receptionist

I love animals so working with them is perfect. I enjoy meeting clients and their pets, and helping them as much as I can.

Marley is my crazy rescue dog who I adore and makes me laugh with his silly antics. I love to go on long walks and discovering new places.

Broad Lane is a local family business, with a great reputation. I have grown up knowing about this practice, and am now proud to be a part of the team.


Susan Walsh ReceptionistSusan Walsh – Receptionist

I have always been interested in animals and spent many years working with horses before starting work at Broad Lane in 2011, as a receptionist. Nearly 8 years later I am still here, now working mainly as an administrator but still doing a receptionist shift occasionally if required. I really enjoy working here as every day is different and I work with such a great bunch of people – I have never worked anywhere with so many staff and yet such a good atmosphere – a real team!

I have a Jack Russell, Poppy, who keeps me busy with walks and I also enjoy gardening, playing tennis, and riding as well as watching cricket and rugby.


Kirsty Webb ReceptionistKirsty Webb – Receptionist

I am very proud to be a member of the team at Broad Lane Vets after being a customer for the past 8 years.

I have often thought about what it would be like to join the practice as staff always seemed to be so helpful and approachable and I have to say that it is every bit as good as I hoped it would be, everyone here genuinely cares about everyone that comes through the door and that is something that makes me proud to work here.

I have always been surrounded by animals growing up and I cannot imagine anywhere better to work as I get to work with people who share my love of animals and meet people with such an interesting variety of pets.

Currently I share my home with a wide variety of animals which range from 2 dogs, chinchillas, birds and quite a colourful collection of amphibians and tarantulas which not everyone appreciates, especially my husband!

I tend to spend any spare time working with my animals, rearranging habitats, walking dogs and generally ensuring that everyone is as happy as they can be. Aside from animal related interests I do enjoy reading and watching films and sometimes I have been known to dabble in knitting and cross stitch.

Andrea Wolstencroft ReceptionistAndrea Wolstencroft – Receptionist

I enjoy working with people and love animals so working for BL made sense, and is just like one big family. You will usually meet me at our Radford Road Surgery.

Outside work, I enjoy dog grooming and am owned by lots of four legged, and some feathered, friends - Never a dull moment.


Fay Roe - ReceptionistFay Roe - Receptionist

I chose a veterinary career later on in life…… as I was losing myself in the ‘corporate’ world and wanted a job which I would be satisfied doing each day and animal welfare is high on my priority list.

I have a 6 year old Parsons Jack, called Lyla, who is my world.

I enjoy walking and being with my dog, exploring new places and watching Rugby League – I try and venture up the motorway as much as I can to watch the live games!

I wanted to work in a ‘non corporate’ practice, family run, as there is a huge difference! The staff at Broad Lane Vets are very committed to their roles, and are lovely to work with.

Fay has recently achieved her Cat Friendly Receptionist Award.


Jo Welsby RVN - ReceptionistJo Welsby RVN - Receptionist

Having wanted to work with animals from a young age I trained, and qualified, as a Registered Veterinary Nurse. Over the past twenty years I have held many other animal related jobs, including working for several charities and in veterinary sales. These days I prefer a less physical role, so work on reception.

My friends think of me as the stereotypical ‘crazy cat lady’, having had a house full of cats over the years. Currently I have a Cyprus rescue dog, called Henri Bear, who came to live with me in the UK in 2009.

I spend much of my spare time volunteering and fundraising for animal related charities, so am kept busy event organising. I enjoy foreign travel and regular trips to the seaside with my dog. I also practice Reiki.

Why Broad Lane Vet? I was looking to join a non-corporate practice which would allow me to work part-time hours. Broad Lane offered me both. Since joining the team I have been impressed with what a close-knit friendly team they are.

Jo has recently achieved her Cat Friendly Receptionist Award.


Jennie WestJennie West - Receptionist

I have always had a passion for animals from a very early age, competing with my ponies, horses and my lovely dogs.

I moved to Broad Lane from Village Vets, having previously worked for Liz and John Pierce, in Balsall Common since 1992. I now work as a receptionist at the Balsall Common surgery. Elly and the team have been so welcoming and supportive during the transition.

My hobbies include gardening and walking with my cocker spaniel, Amy. I am also a qualified Kennel Club Judge breed specialist in English and American  cocker spaniels and hold an Animal College Judges’ Diploma. 


Laura BeechLaura Beech - Receptionist

I have always pursued animal related interests. I completed an animal science course post-16, and realised in a veterinary career was where I wanted to be.  

I own a corn snake and a royal python.

I enjoy spending time outdoors: camping and walking. I love reading, and pet sitting for my friends. And as you may guess by my pets I have an interest in reptiles!

I chose to work at Broad Lane as it has a great local reputation. With great family values, it is proving a friendly place to work.


Sandra Brookes ReceptionistSandra Brookes - Receptionist

For as long as I remember I have been interested in natural history and have always been surrounded by animals in one way or another.

My husband Steve is a wildlife photographer so animals are an important part of our lives.

A Newfoundland dog shares our lives, She is called Bella and is 5 years old.

When I am not working, I enjoy upcycling furniture, gardening, crafting and raising funds for Newfoundland Welfare.

I love working at Broad Lane Vets because they are an Independent Vet, not a Corporate Business, so friendly and a fabulous team.


Emily McParland – Receptionist/Veterinary Care AssistantEmily McParland - Receptionist/Veterinary Care Assistant

When I was little I asked my mum for a sister. She told me you could not choose the gender, so I asked for a guinea pig instead. Mum bought me two, and so my love affair with animals began.

I currently have a cheeky terrier called Archie, who loves helping me at the yard with my horse Zingaling.

Outside of work I love to bake, and enjoy reading crime thrillers.

I started at Broad Lane Vets on work experience and all the staff were incredibly welcoming. They were so friendly that when an opportunity came to join the team, I jumped at the chance.


Natasha Haggart - Student NurseNatasha Haggart SQP – Student Veterinary Nurse

I have a keen interest in anatomy and physiology and ever since I was young have desired a career in caring for animals. Veterinary care is very rewarding and every day is filled with new challenges.

I have 5 Guinea pigs: George, Genie, Jasmine, Minnie and Harley.

I like linking my love and interest of animals into my favourite hobbies which include photography and artwork.

Broad Lane Vets has given me the opportunity to work for a family run business where everyone looks out for each other. They are always there to offer support for day to day tasks and further education. I am very happy to be part of the team!


Sophia Johnston - Student Veterinary NurseSophia Johnston - Student Veterinary Nurse

I always wanted to work at a vets. Whilst doing my level 3 animal management at college I did a long-term placement at a local practice. This confirmed veterinary nursing was my career path.

I own 2 dogs, Roxy and Diesel, who were rescued as puppies.

Meeting old college friends, shopping and spending time away with my fiancé are my favourite pass times. I enjoy swimming, the gym and long country walks with the family.

Why Broad Lane? The team is a great bunch of friendly people, who are passionate about animals. I love the fact that it is a family run business, not a corporate; with all of the staff working here have a real interest in providing an individual service with empathy and care.


Thomas LightfootThomas Lightfoot – Student Veterinary Nurse

I have always had a passion for animals, and the wish to work with them. I returned to college to study animal welfare, after a career as a chef. I carried out a series of work placements at Broad Lane, and was offered a student nurse training position following completion of my college course.

I share my home with 2 dogs, 3 corn snakes, 2 Leopard Gecko lizards, a Bearded Dragon and a Grey Tree Frog.  My spare time is taken up caring for my animal family.

Broad Lane came highly recommended by a friend. It is a great place to work with its friendly atmosphere and a dedicated work ethic.


Holly SmithHolly Smith SQP – Student Veterinary Nurse

I am very passionate about animal welfare and have always wanted a job where I could help animals. I am currently at college part-time, completing my pre-nursing year and plan to begin my Veterinary Nursing Diploma next year

I have a rescue cat called Mogli and we are inseparable.

When I’m not at work I enjoy going for walks, watching movies and spending time with my family.

I enjoy working at Broad Lane because of the encouraging, family run environment and being surrounded by so many dedicated people.


Abbi Price - Student Veterinary NurseAbbi Price – Student Veterinary Nurse

My passion for animals and love of science meant there was only one career path for me.

I have 4 cats of my own, 3 of which are rescues.

In my spare time I enjoy socialising, whether this be with friends or family. I also enjoy helping my partner with his business.

I first came to Broad Lane Vets at the age of 16 on work experience. My first look into the industry was so positive that I came back for more experience during my years at college. When I started university and needed somewhere to go for a yearlong placement, I couldn’t think of anywhere better to go!


Laura Jeynes Veterinary Care AssistantLaura Jeynes – Veterinary Care Assistant

I love animals so a veterinary career was the answer. Growing up Steve Irwin and David Attenborough were my idols. This combination led me to study Animal Behaviour and Welfare. During my university studies I realised I had a keen interest in the medical side of animal care and their husbandry.

I have two dogs, Harley and Bruce. Harley is an intelligent Brittany Spaniel, and Bruce, a loveable, boisterous Cocker Spaniel.

I am an avid reader, enjoying fiction and non-fiction. I love spending time with my family and friends, especially over a cup of coffee or going on a day trip somewhere exciting.

I have previously worked in a veterinary out of hours. Speaking to people who came in they had only good things to say about Broad Lane, and the team. Once a position became available I applied, and my journey to train as a veterinary nurse began.


‘Mr Fix It Roger’ – Veterinary Care Assistant‘Mr Fix It Roger’ – Veterinary Care Assistant

When I left my previous job I was looking for a complete change. Our family have always had many different pets, so animal care has been a normal thing for me to do. When the opportunity came up for me to work with the staff at Broad Lane, and learn new skills, it was an opportunity not to be missed.

We have had many different kinds of pets over the years, but at the moment we have two Border Collies, a rescue cat and some pond fish.

Away from work I spend my time walking our dogs, socialising with friends and working my way down the ever increasing list of D.I.Y projects.

I have been taking my animals to Broad Lane for many years, and have always considered them to be one of the best vets to use. Now being part of the team I can see why! They are a team of very skilled and professional people who are dedicated to the animals in their care.


Mandy Grainger - animal care assistantMandy Grainger – Veterinary Care Assistant

I got into a veterinary career by chance, being offered an auxillary job in a veterinary practice. The best change of job I have made.

I have a rescue tabby cat called Ninja, who only has three legs, but is amazing with a very quirky personality.

There are many things in enjoy doing in my spare time including going to; festivals, the cinema, rock concerts and socialising with friends amongst them.

I had only heard good things about Broad Lane Vets, so when I was offered the job I instantly took it.


Blayne Coombes Weekend Animal Care AssistantBlayne Coombes – Part Time Animal Care Assistant

I chose to pursue career in a veterinary practice due to my eternal love of animals! I hope to become a veterinary surgeon, and so combining my passion of helping animals with useful experience to aid my vet school application seemed perfect! 

I have a keen interest in all animals but especially birds! I have a cocker spaniel called Harley, a black cat called Beauty, bill the guinea pig, Shelley and Sheldon the tortoises and two goldfish as well as around 75 birds of all different species! 

Most of my spare time (when not studying for my A-levels) is devoted to my birds. I breed mainly finches, canaries and budgies, and so I spend as much time as I can down the bird room. Broad Lane has always been somewhere I have wanted to work. When bringing my animals, I got a family feel and noted the closeness between staff. This is something that really appealed to me!

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