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Staff and their Pets 

Elly Pittaway BVSc MRCVS – Veterinary Surgeon and Company DirectorElly Pittaway BVSc MRCVS Veterinary Surgeon and Company Director

I grew-up just a stone’s-throw away from Roy Hands’ first practice, and showed an affinity with animals from an early age. By the time I was 8 years old, I had already brought home the ageing school hamster, a lonely goldfish left at the fair, a stray cat, and a horde of stick insects a friend had become bored of! My destiny to be a vet was clear, and gerbils, chinchillas, more cats and dogs soon followed. I trained at Liverpool Vet School, and on graduation went to work for the charity PDSA, before joining Roger Hands at Broad Lane in 2001.

My long-suffering boyfriend Jerome, was soon joined by rescue-Labrador Max, rescue-cat Freddie (Krueger), and later Lab-cross Sally (found abandoned in a bush in the snow). Our hairy-children currently comprise reject Guide Dogs Stumpy (who has short legs) and Lenny (very long legs), and Edward the cat. In 2008, my passion for my work led me to take the reins from Roy’s son, Roger Hands, who has now also retired. Unlike many local vets, which have sold to large Corporate chains, the practice remains family-run and independent, our aim being to treat all the pets we see as one of the family.


Alison White BVSc MRCVS  Veterinary Surgeon & Company DirectorAlison White BVSc MRCVS – Veterinary Surgeon and Company Director

I graduated from Liverpool University in 2008 and spent four small years in a small mixed practice in Leicestershire before settling back into my home town of Coventry at Broad Lane Vets. I really enjoy the challenges of small animal practice and take a special interest in medicine cases.

I have a Springer Spaniel called Howie and a cat called Calico. Thankfully they both adapted well to the addition of my son Zachary. Outside of work, I love finding new outdoor spaces to enjoy with the family.


Aidin Walls - MVB, MRCVS  Veterinary Surgeon & Company DirectorAidin Walls - MVB, MRCVS – Veterinary Surgeon and Company Director

There were always animals around when I was growing up; especially a loveable Irish Setter called Scruffy.

I enjoy dog walks with my dog Otto (and occasionally my cat!). I also love playing the piano to relax.

I enjoy all aspects of veterinary but particularly love surgery and love working with the Broad Lane team.


Kerry Williams BVMS MRCVS Veterinary Surgeon and Clinical CoachKerry Williams BVMS MRCVS – Veterinary Surgeon and Clinical Coach

I joined Broad Lane vets in 2001, after qualifying as a vet in 1999. I have wanted to be a vet ever since I was 10 - and I still love the variety the job brings - there's definitely no such thing as a dull day in this job! My particular interest is surgery, particularly orthopaedics. 

I now share my time between working at Broad Lane and teaching the next generation of vets at Nottingham University.  

When I'm not at work, I enjoy relaxing with my 2 naughty cats at home and getting out on my bike in the fresh air. 


Alison McInnes BVSc MRCVS - Veterinary SurgeonAlison McInnes BVSc MRCVS - Veterinary Surgeon

I wanted to become a vet from about age 11, after a couple of family holidays, staying on farms.

Broad Lane Vets has been a happy place to work – I joined over 15 years ago, and it feels like one big family. I now work part-time.

I have cats, rabbits and guinea pigs (but sadly no dog unless pet-sitting). 
At home I enjoy partaking in various craft activities, with my daughter, and looking after my lovely garden.


Nadine Smith - MVB, PgC, MRCVS Veterinary SurgeonNadine Smith - MVB, PgC, MRCVS – Veterinary Surgeon

I joined the Broad Lane Vets team in 2015, and quickly became part of the ever-growing family.  

My particular area of interest is Feline Medicine, especially feline welfare and behaviour. 

I completed my General Practitioner Certificate in Feline Practice (GPCert FelP) in 2018, and have now completed my Postgraduate Certificate in Feline Veterinary Studies in 2020. 

I am also involved in supporting and training our junior vets. 

My spare time is spent travelling, and attending music gigs and festivals. 


Laura JordanLaura Jordan BVetMed MRCVS - Veterinary Surgeon

My parents tell me I first said I wanted to be a vet when I was 3 or 4 years old. I never really considered doing anything else. Growing up there were always more animals than people in the house.

I qualified from The Royal Veterinary College, London, in 2008. Since qualifying I have worked solely in small animal practice in the Midlands area. My interests within the veterinary profession are varied, and I am always keen to keep learning.

Outside of work I enjoy spending time with my family, and my four legged friends. We have 2 fur-babies; a Bichon Frise called Dexter, and a Border Terrier called Wilson. In the last couple of years I have started to show Wilson, qualifying for Crufts in 2016 and again in 2017.

I chose Broad Lane Vets for their passionate, professional and family orientated approach to veterinary medicine. Patient care is always a priority here.


Patricia Jervis MRCVS - Veterinary SurgeonPatricia Jervis MRCVS - Veterinary Surgeon

I think I always wanted to be a vet. I would regularly ask my parents to foster pets, and even managed to adopt a few of them. My mother was not however impressed with the number of hamsters I took on! I now have 2 cats; Bia, the chilled old lady, and Pitanga, the naughty Bengal.

I love spending time being with friends and family. And I do love to travel. I chose to work at Broad Lane because of the friendly, family-like environment.


Samantha Kent BVSc PgC(SADI) MRCVS – Veterinary Surgeon

I always wanted to work with animals and people (yes every pet has an owner). After a motivating work experience placement I knew it was the path I wished to follow.

We have two rescue additions to our family – a crossbreed called Bracken and a cat, Herbie.

My time is mostly taken up being a mummy these days. However in my spare time I do enjoy playing tennis, photography and visiting the theatre.

Broad Lane has a reputation for being a lovely place to work. I wanted to work in a practice that is progressive, with excellent clinical care and a great team of staff. I have found all that here at Broad Lane, and am excited to have joined the BL family.


Laura Blackburn BVetMed MRCVSLaura Blackburn BVetMed MRCVS – Veterinary Surgeon

I have wanted to be a vet for as long as I can remember. I have always grown up around animals and always wanted a career working with them. Our pets are part of our families and being able to work with clients and their animals is such a privilege.

I graduated in 2016 from the Royal Veterinary College and have worked in a small animal practice since graduating. After finding my feet, and gaining experience, I really enjoy working at Broad Lane; an independent practice with a fantastic reputation and a friendly, experienced team.

After moving to a flat where animals are not allowed (boo!) I love going back home and walking our two family whippets, and spend most of my free time riding my horse Saracen.

A new hobby I have also found is aerial arts; nothing like hanging upside down after a busy day a work.


Chloe WillemsenChloe Willemsen BVSc MRCVS – Veterinary Surgeon

Growing up in a medical family, I knew from an early age I wanted a career helping other people. Veterinary allows me to do this and combine my love of small furries!

I had the privilege of living with a gorgeous springer spaniel Meg during my last few years at university, and since starting at Broad Lane I have acquired two very special guinea pigs, Hazel and Skitty.

Outside of work I enjoy keeping fit, spending time with family and friends, and being part of my church in Hillfields.

During my final year of studying, I spent a few weeks of placement at Broad Lane. I chose to work here because I was blown away by how friendly everyone was and how dedicated each member of the team is to caring for each patient.


Simrath Dhillon BVSc, MRCVS – Veterinary Surgeon

None of my family expected me to be a vet, they always thought it was a phase l’d grow out of, right before I moved on to the next thing (my mother secretly hoped I would be a dentist). Throughout my life my ambition to be the best vet I can has always stayed with me. Perhaps I was influenced by my neighbour’s three legged cat, or maybe it was spending time at a young age, on a family friend’s farm, that did the trick.

I thoroughly enjoyed my student placements at Broad Lane. I love the mix of scientific knowledge, practical skills, client interactions and challenges that this profession brings.

Outside of work I enjoy relaxing at the end of a long day with my family, now I am back in the Midlands. This is really appreciated after 5 years away at university. I enjoy travelling, and hope to learn to snowboard and ski after Covid.


Madeleine Clarke BVSc MRCVS – Veterinary SurgeonMadeleine Clarke BVSc MRCVS – Veterinary Surgeon

I decided that I wanted to be a vet at a very young age and other than a brief period when I wanted to be a marine biologist, it's always been the job that I wanted.

Outside of work I enjoy cooking, catching up with friends and family and attempting to garden (fortunately I'm better with animals than plants!). I have one very spoilt cat called Enzo.

I graduated in 2011 from the University of Bristol and have worked in practices in Norfolk and Warwickshire before becoming part of the Broad Lane team.


Maria McCarthy MRCVS - Veterinary SurgeonMaria McCarthy MRCVS - Veterinary Surgeon

I grew up around a variety of different animals and was constantly picking up strays, which naturally led me to wanting to be a vet. I graduated from Warsaw University of Life Science in 2021 and from there I developed an interest in small animal medicine.

Whenever I get the time, I enjoy taking a quick trip back to Ireland to see my two dogs, Roxy and Bruno, who are currently living with my parents.

I enjoy working at Broad Lane as it is an independent practice and treats everyone's pets as a member of the family.


Lisa Madden RVN PHC Practice ManagerLisa Madden RVN PHC – Practice Manager 

Many years ago (no I’m not telling you how many) I did my Duke of Edinburgh Award service section at Broad Lane. I continued volunteering and have been here ever since! I progressed from a student nurse to a Head Nurse, and on to become Practice Manager.

We have a fantastic team at Broad Lane and being an independent practice the atmosphere offers a great place to work and develop. We have so many lovely clients, and meeting them with their pets guarantees no day is ever the same.

Outside of work I am busy with my family (human and canine). I love needlecrafts, reading and my garden! As a family we enjoy travelling and spending time in the great outdoors. We are addicted to American Football; with all our children playing competitively across the UK and abroad.


Sarah Kelly RVN PHC  Head NurseSarah Kelly RVN PHC – Head Nurse

I began my working life here, at Broad Lane Vets, after leaving school at 16 and still work full time. Like Lisa, I have never worked anywhere else! I began on a YTS scheme (yes a certain generation will remember them!) and progressed to qualify as a registered veterinary nurse. I now work as a head nurse but am still very clinical within the practice. I love meeting you with your pets, particularly during my consulting sessions and at our popular puppy parties.

I have 2 cats ‘Sasha’ and ‘Fergal’ both rescues from the Cats Protection, adopted through strays brought into the surgery.

I love working in such a friendly environment, with great colleagues. I have a rewarding career, doing a job that I still enjoy.

I do enjoy walking in my spare time as well as socialising with family and friends.


Karina Horton RVN PHC Deputy Head NurseKarina Horton RVN PHC – Deputy Head Nurse

I joined Broad Lane Vets straight from school, heading to college to complete my Veterinary Nurse training, and am another member of the team who has been here for many years!

I work part-time now as I have a young family, and along with loving my general nursing I have an interest in stock management.

I love meeting you and your pets during my weekly clinics, and am always on-hand for any help or advice you may need.


Bethany Barnes BSc RVN Veterinary Nurse and Clinical CoachBethany Barnes BSc RVN – Deputy Head Nurse and Clinical Coach

I’ve been working in the vets for many years now and have always had a passion for the profession. I decided veterinary nursing was the career for me, completed my training at Broad Lane Vets, and have been here ever since. I particularly enjoy surgical nursing. My passion for rabbits is developing into my own clinics – do come and see me. With colleagues I have recently gained the practice RWAF Silver status (rabbit friendly vets). I regularly spend time in local schools giving career talks and teaching children about animal welfare.

As with most of our staff over the years I have acquired a number of second-hand pets. Currently I have my unique feline Finley and a garden of chickens.

Outside of work I’m actively involved in my church but also enjoy indoor and outdoor activities such as walking/cycling and reading.


Samantha Godfrey RVN Veterinary NurseSamantha Malone RVN – Deputy Head Nurse and Clinical Coach

From a very young age I have had a passion for animals and after starting school, it became clear that I enjoyed science too! This led me towards a career in veterinary science. I chose the veterinary nursing route, as I love to care and support the animals and the versatile nature of the role attracted me. The opportunities are endless!

I currently do not have any pets, after losing family dog, George the Westie. My husband and I would love to have three dogs in the future, a black Labrador, a Hungarian Vizsla and a German Wire Haired Pointer, plus maybe a few chickens, a pig… perhaps after winning the lottery!

I enjoy helping to look after the “in laws” dog Baxter (Westie cross Jack Russell) who is adorable and has a few trips to Broad Lane himself!

I enjoy cooking and baking (and eating in general), I like to balance this out with running and have participated in the Winter Wolf Run last year which was so much fun!

I also have a keen interest in travelling and have recently visited Sri Lanka where I worked with elephants, which was an incredible experience.

Broad Lane Vets is a lovely place to work, there is a great team spirit and a very much a family atmosphere. This reflects the ethos to treat each patient “as one of the family”. This is particularly important to me as a veterinary nurse, as I take enjoyment of caring for animals individually, respecting their unique characters, temperaments and needs.


Sarah Richards RVN Veterinary NurseSarah Richards RVN – Veterinary Nurse

I have worked at Broad Lane Vets as a registered Veterinary Nurse since 2000. I am rather camera shy and like to hide from my adoring public.

I particularly enjoy working in the practice laboratory, and can usually be found undertaking stock management.

In my spare time I love walking in the countryside, and baking and decorating cakes.


Heather Cathorne BSc RVN Veterinary NurseHeather Cathorne BSc RVN– Veterinary Nurse

I became a nurse as loved working with animals from young age. My parents used to say I got on better with animals than humans! After my A levels I decided to do BSc Hons Degree in Veterinary Nursing.

I love working at Broad Lane Vets as all the staff work 100% towards the best care and treatment of your pets. We work great as a team, and always try our hardest for each animal.

I have springer spaniel called Dodger, and two rescue cats Dee-Dee and Digby (who was a stray kitten rescued by staff at Broad Lane).

I now work part-time and spend most of my time away from work with my daughter enjoying days out with my dog. When I have 5 minutes to sit down a good book is always nice!


Hayley with Rip Dog

Hayley Carroll RVN – Veterinary Nurse

I’ve always wanted to work with animals since a young age so here I am. Since qualifying as a registered veterinary nurse I am enjoying the challenges this brings.

I have two dogs, called Ripley and Shula. In my spare time I enjoy spending time with my pets, dog training and cycling.

I enjoy being able to help animals and owners, and I love working with my colleagues at Broad Lane.


Natasha White FdSc RVN Veterinary NurseNatasha White FdSc RVN– Veterinary Nurse

I qualified as an RVN in 2005. I decided to become a VN due to my love of animals especially dogs and cats. I grew up with Irish setters, and they remain my best friends still today... I currently am owned by 4!

My parents always used Broad Lane Vets with our pets and it left a great impression on me and I was given the opportunity to work there to carry out my veterinary nursing training in 2003. I left in 2008 to work for Guide Dogs but returned in 2011 to work Sundays. Why? Because I love the practice and the staff.


Karen Alcock RVN Veterinary NurseKaren Alcock RVN – Veterinary Nurse

I’d always had a fascination for animals from as far back as I can remember and so the only career path in mind was a veterinary nurse.

You will find me working at the practice most Sundays’, consulting and looking after our in-patients.

I recently qualified as a canine hydro therapist and also trained in photizo led light therapy. On weekdays you can find me working at my own hydrotherapy centre.

The atmosphere at Broad Lane has always been one of the greatest things about the practice, there is a real air of teamwork and the pets always come first.

I have a bit of a menagerie; aviary birds, chickens, pheasants, ducks, a harris hawk, bearded dragons, pond fish and 4 dogs – a rescue Labrador, a German Shepherd Dog, a Husky and a rescue Tamskan Dog. All of which are, of course, a huge commitment and take up all my spare time but they are very rewarding.

Out of work hobbies include falconry, swimming and dry-land mushing or ‘Bike Jor’ with my dogs.


Heather Ferns RVN Veterinary NurseHeather Ferns RVN – Veterinary Nurse

I’ve had an affinity with animals since I was a small girl; the injured animal always came home with me. It just felt natural to become a veterinary nurse.

At home I have a rescue cat ‘Tux’, who had been living as a stray for 3 years. Now he lives on our bed!

I work at Broad Lane part-time, having a young daughter at home who keeps me busy. Any spare time I have involves running, cooking and family days out.

I chose to work at Broad Lane Vets because they showed me they were a supportive and caring team. I love that the management are keen for you to pursue your special interests, and develop them to the benefit of our patients.  


Adele NagraAdele Nagra RVN – Veterinary Nurse  

I joined the team at Broad Lane in June 2017 after a successful trial session and seeing how dedicated and friendly all the members of staff were.

I qualified as a Veterinary Nurse in January 2017 and have also previously worked at an animal rescue. I am currently undertaking the ISFM Certificate in Feline Nursing and have an interest in feline behaviour.

I have a 3 year old deaf white cat called Minnie. Minnie was a stray who was brought into my previous practice to be neutered and was then going to be re-released. Due to her being deaf I knew I had to adopt her, as I felt it wouldn’t have been safe for her to live outside. She settled in quickly and is the most affectionate cat.


Sarah Freeman - Registered Veterinary NurseSarah Freeman RVN – Veterinary Nurse  

I love being around, and working with animals. I find it so rewarding.

I have several pets: a pony named Willow, a cheeky pug called Poppy, Molly a furry feline and lots of tropical fish.

I love the great outdoors. I enjoy spending time with my family, including camping, riding and walking Poppy. Tropical fish is my latest passion.

I work part-time at Broad Lane Vets. Having previously worked for corporate practice I am enjoying settling into this friendly, privately run practice.


Dawn Whitehead RVN - Veterinary NurseDawn Whitehead RVN - Veterinary Nurse

Since an early age I have always had a keen interest in caring for animals. After realising becoming a famous show-jumper was a little unrealistic! I settled with the idea of becoming a Veterinary Nurse and have never looked back!

I currently have 2 cheeky Jack Russells, Sally & Ruby, and enjoy looking after my sister's pony, Izzi. However I hope to find a new pony of my own to love in the not too distant future.

My hobbies involve enjoying the outdoors as much as possible - from walking to spending time at the stables. I also attend the odd gym class.

There is nowhere quite like Broad Lane. After a 'sabbatical' for two years and exploring different ventures, I have realised nowhere lives up to the great care and compassion Broad Lane give. The family vibe is a special gift, that has never faultered over many years, and I thoroughly enjoy being back with the team.


Gemma Edwards RVN - Veterinary NurseGemma Edwards RVN - Veterinary Nurse

After completing my certificate as an Animal Nursing Assistant, I knew Veterinary Nursing was the next step for me. I have loved caring for animals from an early age, ever since having our very own petting zoo at home. This included rabbits, hamsters, guinea pigs, chinchillas - even African snails!

I have a particular interest in feline medicine and have recently completed my certificate to become an ISFM Cat Friendly Veterinary Professional.

I have a black cat called Gizmo who is very intelligent, and has learnt to do tricks, including sit, paw and high five!

During my free time I love to go out for brunch and catch up with friends and family. I also have a creative side, and enjoy embroidering and upcycling clothes.

Broad Lane is a lovely place to work and I am very proud to be part of the team.


Poppy Carroll RVN - Veterinary NursePoppy Carroll RVN - Veterinary Nurse

I have always had a passion for animals, caring for many of my own dogs, cats rabbits and guinea pigs from a young age. I started to work with horses throughout my school education and realised I was fascinated by the medical aspect of their care and knew I wanted to turn my passion into a career. I went to Moreton Morrell College and studied to be a veterinary nurse, qualifying in 2013 and have never looked back.

As most veterinary nurses seem to own, I am the owner of a hand reared cat, he is a very big fluffy guy who is very naughty but has made me a much braver nurse! We also have a dog who joined our family in 2019.

When I am at work I have a passion for physiotherapy and rehabilitation. I really enjoy seeing good results and knowing that I have helped with getting them back on their feet. At home I love spending time outdoors with my family and walking the dog. I enjoy playing hockey and watching the rugby!

Since returning back from Maternity leave I was looking for somewhere that offered a good work life balance and Broad Lane offered exactly that. They offer excellent animal care and have a huge team who clearly all work so well together.


Emma Bott VN - Veterinary Nurse Emma Bott RVN – Veterinary Nurse

I chose veterinary nursing because from as early as I can remember, my Dad had passed on, and nurtured his love of all things related to nature and the outdoors, so it was the best and most natural option.

At home I have a geriatric cat called Cinnamon, 2 male ginger fluff balls, Aris and Freddie, along with 2 Sussex hens (Patsy and Eddie), 2 Pekin bantam hens, Amy and Fluffy, and a rescue Bantam cockerel called Hector. Last year I also took on my parents (29) goldfish.

In my spare time I enjoy gardening, encouraging my 3 children to grow their own produce, going for walks, especially muddy ones, and getting stuck into a good book.

Luckily for me Broad Lane kept me on when they took over Village vets, and I’m loving being part of such a knowledgeable, caring and supportive team. They have recently taken me through my period of supervised practice to re-join the RCVS register as an RVN.


Emma Cotterill BSc (Hons) RVN – Veterinary NurseEmma Cotterill BSc (Hons) RVN – Veterinary Nurse

All I remember from I was little, is my wanting to work with animals. I chose Veterinary Nursing as it challenges me in so many ways. I particularly enjoy medical nursing and rehabilitation. I qualified in 2015, after completing my BSc (Hons) Degree in Veterinary Nursing.

I have two very cheeky, and sometimes naughty, Cockapoos.

My days off will find mw walking in the countryside, and exploring new places. If I’m not local, I will be travelling and exploring the world.

Broad Lane Vets offered me a busy and challenging work environment, where I can be pushed to achieve the best. It is a lovely independent local business that strives for excellent patient care, ad a great team that all have the same ethos.


Toni Sinclair RVN – Veterinary NurseToni Sinclair RVN – Veterinary Nurse

I have always been drawn to animals big and small, fury or scaley, or those who can fly. For this reason, I knew I had to pursue a career in Veterinary medicine, as I naturally have a passion in animal welfare and care.

I am the lucky keeper of two naughty Terriers and three large Blue-tongued Skinks.

My animals keep me busy, but when I have time, I love to draw, read and go on adventures with my terriers, hiking up a mountain or climbing to a waterfall.

Broad Lane was my childhood Vets, and I’d always hoped I’d find myself lucky enough to work here one day, as part of their friendly, supportive and inclusive team.


Holly SmithHolly Smith RVN – Veterinary Nurse

Hi my name’s Holly and I’m a Veterinary Nurse here at Broad Lane.

I’m very lucky to work with an amazing team here at Broad Lane who really go the extra mile to care for you and your pets. I’m a proud cat parent myself to a wonderful rescue who takes up a lot of my time; I would also love a dog of my own at some point in the future.

When I don’t have a cat on my lap I enjoy drawing and creative hobbies.

I am quite the dog breed enthusiast and especially enjoy seeing all of the different breeds (and combinations!) that come to visit.

I look forward to seeing you and your pets in practice!


Laura Middlemast RVN – Veterinary NurseLaura Middlemast RVN – Veterinary Nurse

My lifelong love of animals meant that veterinary Nursing was the perfect job for me. I have been in practice for 10 years and qualified as a Registered Veterinary Nurse in 2019. I have a special love of cats and have progressed to complete my ISFM Certificate in Feline Nursing, having previously worked for The Cats Protection League. In practice I particularly enjoy working in the laboratory and pharmacy.

I have 5 cats, a Sprocker and my partner owns 3 German Shepherd Dogs. A lot of my spare time is taken walking our dogs. I also enjoy gardening, eating out., watching films and socialising with my friends and family.

I moved to Broad Lane for their passion for the animals in their care. I admire their company values and the care they give to each employee.


Thomas LightfootThomas Lightfoot RVN – Veterinary Nurse

I have always had a passion for animals, and the wish to work with them. I returned to college to study animal welfare, after a career as a chef. I carried out a series of work placements at Broad Lane, and was offered a student nurse training position following completion of my college course.

I share my home with 2 dogs, 3 corn snakes, 2 Leopard Gecko lizards, a Bearded Dragon and a Grey Tree Frog.  My spare time is taken up caring for my animal family.

Broad Lane came highly recommended by a friend. It is a great place to work with its friendly atmosphere and a dedicated work ethic.


Abbi Price - Student Veterinary NurseAbbi Price RVN – Veterinary Nurse

My passion for animals and love of science meant there was only one career path for me.

I have 4 cats of my own, 3 of which are rescues.

In my spare time I enjoy socialising, whether this be with friends or family. I also enjoy helping my partner with his business.

I first came to Broad Lane Vets at the age of 16 on work experience. My first look into the industry was so positive that I came back for more experience during my years at college. When I started university and needed somewhere to go for a yearlong placement, I couldn’t think of anywhere better to go!


Susan Walsh - AdministratorSusan Walsh – Administrator

I have always been interested in animals and spent many years working with horses before starting work at Broad Lane in 2011, as a receptionist. Nearly 8 years later I am still here, now working as a part-time Administrator. I really enjoy working here as every day is different and I work with such a great bunch of people – I have never worked anywhere with so many staff and yet such a good atmosphere – a real team!

I have two Jack Russells, Poppy and Paxo, who keep me busy with walks and I also enjoy gardening, playing tennis, and riding as well as watching cricket and rugby.


Mandy Lewis – Admin Assistant Mandy Lewis – Admin Assistant

I first joined the team over 20 years ago. I started off doing work experience and worked my way up to become a Registered Veterinary Nurse. After 10 years with the practice I left to pursue other things, but I have now returned to the team as an Admin Assistant. The practice has grown considerably over the years but still maintains its friendly, family orientated feel, and has a great team of staff to work alongside. 

I have always loved animals and have 2 cats and 2 Cairn Terriers at home.  

I enjoy walking with the dogs, and watching them run around the fields off their leads. I also enjoy reading crime thrillers, watching football/rugby, eating out and playing bingo! 


Terry JardineTerry Jardine - Head Receptionist

I love animals so working with them is perfect. I enjoy meeting clients and their pets, and helping them as much as I can.

Marley is my crazy rescue dog who I adore and makes me laugh with his silly antics. I love to go on long walks and discovering new places.

Broad Lane is a local family business, with a great reputation. I have grown up knowing about this practice, and am now proud to be a part of the team.


Heidi CliftonHeidi Clifton C-SQP, A-SQP – Deputy Head Receptionist

Hi I’m Heidi and I work at Broad Lane as an Auxillary Nurse and SQP. I have a Bearded Dragon, Merlin, and Archimedes, a Chinese Water Dragon. Merlin enjoys running around the house chasing after the cat, whereas Archimedes prefers to spend his days on the top of my curtains keeping watch. My mum doesn’t enjoy having them in the house because of the 100+ locust I have to buy every other week. I couldn’t imagine life without my lizards. I’ve recently gained another slightly larger pet. He’s a horse called Merlin!

I love meeting our wonderful clients, with their pets, and am often found on reception. I have a particular interest in pharmacy and am currently undertaking my avian SQP training.

Heidi has recently achieved her Cat Friendly Receptionist Award.


Christine Lowe SQP – ReceptionistChristine Lowe -Receptionist

I have been a receptionist at Broad Lane now for many years. I joined the team after a career as a nurse in the NHS. I have completed an NVQ level 2 in customer care and more recently my SQP training. There is never a dull moment on Broad Lane’s reception. Each day is so different and challenging. I can be found armed with schmackos, my secret weapon in making friends with all your dogs!

As a cat owner I am proud of our Cat Friendly status, and our popular cat only clinics that we hold on a Wednesday at our main surgery in Broad Lane.

I have a menagerie of pets at home with cats, rabbits and a cheeky dachshund called Cassie.


Andrea Wolstencroft ReceptionistAndrea Wolstencroft – Receptionist

I enjoy working with people and love animals so working for BL made sense, and is just like one big family. You will usually meet me at our Radford Road Surgery.

Outside work, I enjoy dog grooming and am owned by lots of four legged, and some feathered, friends - Never a dull moment.


Jennie WestJennie West - Receptionist

I have always had a passion for animals from a very early age, competing with my ponies, horses and my lovely dogs.

I moved to Broad Lane from Village Vets, having previously worked for Liz and John Pierce, in Balsall Common since 1992. I now work as a receptionist at the Balsall Common surgery. Elly and the team have been so welcoming and supportive during the transition.

My hobbies include gardening and walking with my cocker spaniel, Amy. I am also a qualified Kennel Club Judge breed specialist in English and American  cocker spaniels and hold an Animal College Judges’ Diploma. 


Sandra Brookes ReceptionistSandra Brookes - Receptionist

For as long as I can remember I have been interested in natural history, and have always been surrounded by animals in one way or another.  

My husband Steve is a wildlife photographer, so animals are an important part of our lives.  

We share our lives with our Newfoundland, Bella.  

When I am not working, I enjoy gardening, crafting and raising funds for Newfoundland Welfare. 

I love working at Broad Lane Vets because they are an Independent Vet, not a Corporate Business; A friendly and fabulous team. 


Natalie Butler - ReceptionistNatalie Butler - Receptionist

Ever since a child I have loved animals, and had many pets through my life. I love caring for them and their interactions. I can think of nothing better than developing this into a career I am passionate about.

I share my home with 2 playful dogs, Marley and Lulu, a Lhasa Apso and a Shih Tzu. Two lovebirds complete the family.

My hobbies include reading, walking with my dogs, ice-skating, music and watching films. My interests are focused on computing, alongside learning languages and foreign travel.

I was introduced to Broad Lane by a family member, and after learning more about the practice, I got in touch at just the right time. I love how dedicated everyone at Broad Lane is. They care so much about every pet, and I knew I would fit in well.


Kirsten Evans - ReceptionistKirsten Evans - Receptionist

I have always loved being in the company of animals, they give so much and become such an important part of your family. Me and my sisters were lucky to have been brought up always having a variety of pets around us growing up from fish, rodents, reptiles, dogs and eventually horses. Once I was old enough I bought an Arab cross cob bay gelding called Treason, and my parents joined me and rescued a Welsh cob mare called Anna. As soon as I was able to push a wheelbarrow I was doing weekend work at a local riding school, working for rides and having some of the most amazing life experiences and adventures. Since then I have always had the dream that one day I would walk within the animal world. Having my own little girl, I realised that I am always saying to her to follow her dreams and that anything is possible! I thought it was about time I took my own advice.  

Our family is made complete with our Cavalier King Charles spaniel Burt, a hamster called Bruce and a variety of fish. I also still have my much loved horse Treason, who is now looked after mostly by my mum, and having fun with all the children learning to ride on him.   

I love to spend time with my family, bring outdoors, walking, riding and exploring new places. Making up stories and having adventures with my daughter.  

Broad Lane Vets is a well-established, family run business within walking distance from my house. Where I have found and have been able to become part of an amazing team of like-minded individuals who show dedication, care and compassion every day for all animals and their human family members. 


Kyleigh Norman - ReceptionistKyleigh Norman - Receptionist

Being a Veterinary Receptionist fulfils the animal lover in me. It gives me joy daily. Even on difficult days a quick puppy or kitten cuddle makes all the difference.

I have a bull sausage (Dachshund cross English Bull Terrier) – He is the love of my life!

Away from the practice I enjoy spending time with my dog, reading, music (a Lady Gaga fan!), painting and dancing.

Broad Lane is such a caring and friendly team to be part of. They are passionate about their jobs, going the extra mile for their clients and their pets.


Bethany Dowds - ReceptionistBethany Dowds - Receptionist

Growing up, my family always teased me for being such a softy, especially when it came to animals. And as I've grown older, nothing has changed! I still melt at every dog I see and will stop to stroke all of the neighbourhood cats. My mum and I have both helped rescue a number of stray cats (and even a crow once, who we named Melvin) and when I was 13 I began volunteering with Jan's Dog Rescue, where I quickly realised that I wanted to spend my life helping animals.

Being a Veterinary Receptionist allows me to combine my two main passions: giving animals the love and care they deserve, and (hopefully!) making people smile by having a good chat.

My black Labrador Jake, and my soppy, noisy cat Henry are my two babies. When I'm not cuddled up with them, reading a good book, I enjoy finding places to take Jakey on muddy walks, and trying out new vegan recipes.

I chose Broad Lane Vets because I had always heard such wonderful things about them, and I really loved the idea of working for a non-corporate business that truly cares for both its employees and clients. I feel so lucky to work with an amazing team of such lovely, kind people, who are all so passionate about looking after every single pet that comes through our doors.


Kirstie Hodgkins – Receptionist  Kirstie Hodgkins – Receptionist

Ever since I was small my life often revolved around animals. After a degree in illustration (often always drawing them) I worked a career in optical surgery. From there I moved to Broad Lane Vets and have never looked back.

At home I have an elderly tabby cat called Lady who is my entire world. I also enjoy swimming, working on illustrations inspired by all the animals I meet and baking!

Broad Lane is an exceptional place filled with kind, compassionate and dedicated people.


Alice Young – Student Veterinary Nurse

After researching veterinary nursing I knew it was my dream job. I grew up with many pets. Back home in Essex my parents have my Great Dane and Lurcher. I hope for Molly to join me soon.

In my spare time I enjoy Karate and love to compete in Kumite fighting. With my Essex club I have competed nationally and internationally. If not training I can be found out with friends or walking my dogs.

I am fairly new to the area and the welcome I received by the Broad Lane team on my trial day meant I looked nowhere else. I love working here and am now cracking on with my training, with great support, to qualify as an RVN.


Jennifer Wickes – Student Veterinary NurseJennifer Wickes – Student Veterinary Nurse

I love working in a veterinary environment as every day is different and rewarding. I began my career in the animal industry working as a Zoologist and still have a keen interest in exotics, as well as ‘small furries’, cats and dogs.

I currently have 2 dogs (a Boxer and a Border Collie) and a cat. I love to travel and visit new places.

I am finishing my veterinary nursing degree university, alongside my training at Broad Lane. All the staff are so warm and welcoming. I have always wanted to work in a busy practice, with a large team. I am looking forward to my future career as an RVN.


Laura Beech - Veterinary Care AssistantLaura Beech - Veterinary Care Assistant

I have always pursued animal related interests. I completed an animal science course post-16, and realised in a veterinary career was where I wanted to be.  

I own a corn snake and a royal python.

I enjoy spending time outdoors: camping and walking. I love reading, and pet sitting for my friends. And as you may guess by my pets I have an interest in reptiles!

I chose to work at Broad Lane as it has a great local reputation. With great family values, it is proving a friendly place to work.


Laura Jeynes Veterinary Care AssistantLaura Jeynes – Veterinary Care Assistant

I love animals so a veterinary career was the answer. Growing up Steve Irwin and David Attenborough were my idols. This combination led me to study Animal Behaviour and Welfare. During my university studies I realised I had a keen interest in the medical side of animal care and their husbandry.

I have two dogs, Harley and Bruce. Harley is an intelligent Brittany Spaniel, and Bruce, a loveable, boisterous Cocker Spaniel.

I am an avid reader, enjoying fiction and non-fiction. I love spending time with my family and friends, especially over a cup of coffee or going on a day trip somewhere exciting.

I have previously worked in a veterinary out of hours. Speaking to people who came in they had only good things to say about Broad Lane, and the team. Once a position became available I applied, and my journey to train as a veterinary nurse began.


Chloe Rogers - Veterinary Care AssistantChloe Rogers – Veterinary Care Assistant

My love of animals has stayed with me since my early school days, when I Looked after guinea pigs, fish and the Springs’s tadpoles and frogs. My love of science, volunteering with animal charities and work experience in a veterinary practice gave me a good insight into the world I wanted to join. Veterinary care was the right career path for me, and I set about becoming a veterinary nurse.  

Finally, I have enough time to dedicate to a new family member; A goofy springer spaniel named Ridgeway.  

I love being outdoors, either exploring new areas or ‘on the water’. The rest of my time is usually spent in the company of good friends and family. 

Numerous people pointed me in the direction of Broad Lane Vets when furthering my career. Friends who were clients told me of their helpfulness, understanding and the empathy they showed to pets and their owners. After working here I definitely agree. Everyone is welcoming, friendly and genuinely cares about each pet, their humans and each other.  


Danielle Coombes - Veterinary Care AssistantDanielle Coombes – Veterinary Care Assistant

I have always had pets, and I love taking care of them.

At home I have a cat called Jawa.

Outside of work I love exploring new places. Time with family and friends is also important to me.

Broad Lane is a lovely place to work, filled with kind and caring people.


Blayne Coombes Weekend Animal Care AssistantBlayne Coombes – Part Time Animal Care Assistant

I chose to pursue career in a veterinary practice due to my eternal love of animals! I hope to become a veterinary surgeon, and so combining my passion of helping animals with useful experience to aid my vet school application seemed perfect! 

I have a keen interest in all animals but especially birds! I have a cocker spaniel called Harley, a black cat called Beauty, bill the guinea pig, Shelley and Sheldon the tortoises and two goldfish as well as around 75 birds of all different species! 

Most of my spare time (when not studying for my A-levels) is devoted to my birds. I breed mainly finches, canaries and budgies, and so I spend as much time as I can down the bird room. Broad Lane has always been somewhere I have wanted to work. When bringing my animals, I got a family feel and noted the closeness between staff. This is something that really appealed to me!

Roger Barnes - ‘Mr Fix It ’ and Senior Veterinary AuxiliaryRoger Barnes - ‘Mr Fix It’ and Senior Veterinary Auxillary

When I left my previous job I was looking for a complete change. Our family have always had many different pets, so animal care has been a normal thing for me to do. When the opportunity came up for me to work with the staff at Broad Lane, and learn new skills, it was an opportunity not to be missed.

We have had many different kinds of pets over the years, but at the moment we have two Border Collies, a rescue cat and some pond fish.

Away from work I spend my time walking our dogs, socialising with friends and working my way down the ever increasing list of D.I.Y projects.

I have been taking my animals to Broad Lane for many years, and have always considered them to be one of the best vets to use. Now being part of the team I can see why! They are a team of very skilled and professional people who are dedicated to the animals in their care.


Mandy Grainger - veterinary auxiliaryMandy Grainger – Veterinary Auxiliary

I got into a veterinary career by chance, being offered an auxillary job in a veterinary practice. The best change of job I have made.

I have a rescue tabby cat called Ninja, who only has three legs, but is amazing with a very quirky personality.

There are many things in enjoy doing in my spare time including going to; festivals, the cinema, rock concerts and socialising with friends amongst them.

I had only heard good things about Broad Lane Vets, so when I was offered the job I instantly took it.


Luke Madden – Veterinary AuxiliaryLuke Madden – Veterinary Auxiliary

I’ve been in and out of Broad Lane Vets most of my life, with my mum working here.

Family pets have included dogs, cats and guinea pigs.

In my spare time I play American Flag Football, and enjoy gaming. I am currently at university studying early years, with plans to become a primary school teacher.

I joined the Broad Lane team at the start of the Covid pandemic, to assist the team. I work alongside the vets and nurses to help them, whilst we are unable to bring owners into the building. This role runs alongside my studies.


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